Refund policy

Return and Refund Policy

We want you to be happy with your purchase from Cavaliere Custom Creations.

Custom and Personalized Items

Because custom and personalized items are made specifically for each customer, they are generally not eligible for return or refund once production has begun.

If your custom item arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery with photos of the item and packaging so we can work with you to make it right.

Non-Custom Items

Eligible non-custom items may be returned within 30 days of delivery, provided they are unused and in their original condition.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery. We will review the issue and, when appropriate, provide a replacement or refund.

Contact Us

To request a return or report a problem with an order, please contact us through the contact information provided on our website.

Cavaliere Custom Creations reserves the right to review return and refund requests on a case-by-case basis.